just solve this....

Choose an organization to interview, and use the integrated gaps model of service quality as a framework. Ask the manager whether the organization suffers from any of the factors listed in the figures in this chapter. Which factor in each of Figures 2.2 through 2.5 does the manager consider the most troublesome? What does the company do to try to address the problems? Use the Internet to locate the website of Walt Disney. Marriott, Ritz-Carlton or any other well- known, high-quality service organization. Which provider gaps has the company closed? How can you tell? Interview a nonprofit or public sector organization in your area (it could be some part of your school if it is a state school). Find out if the integrated gaps model of service quality framework makes sense in the context of its organization