Knowledge questions:

Q 1. What is the difference between chronic stress and acute stress? List one (1) possible impact of each.?

Q 2. How might you recognise that a worker you are supervising is experiencing excessive and prolonged stress and burnout? Describe the support you could provide to ensure the worker fulfils their duty-of-care obligations. Refer to two (2) effective communication skills in your answer.?

Q 3. Describe two (2) impacts of grief.?

Q 4. List two (2) stress disorders that may result from being exposed to violent or threatening behaviour .?

Q 5. What are the two (2) components common to psychological debriefing?

Q 6. List three (3) guidelines that organisational protocols may provide when you are planning and preparing for a debriefing.

Q 7. How soon should debriefing occur after an incident? Explain your reasons.?

Q 8. Explain two (2) methods for facilitating open discussion when conducting a debriefing and two (2) techniques for making the environment safe for discussion.?

Q 9. Provide an example of a technique that can be used during debriefing that will encourage the exploration and reflection of emotions related to the incident.?

Q 10. Explain the coping strategy that people commonly use for switching off their emotions. Explain the effectiveness of this technique?

Q 11. Identify three (3) organisational policies and procedures or protocols that may be relevant to crisis procedures.?

Q 12. What does the Fair Work Act 2009 (Cth) say in relation to dispute resolution? List the first two (2) stages in a dispute resolution process.?

Q 13. What is meant by crisis intervention?

Q 14. What is meant by structured debriefing?

Q 15. Identify an example each for internal and external referral sources related to debriefing?

Q 16. What services are available for employees through the Employee Assistance Program (EAP)?

Q 17. Identify two (2) indicators of significant issues being experienced by a worker. List two (2) ways to respond to those indicators

Q 18. What is the legal and ethical requirement a supervisor must be aware of when a worker discusses personal matters with them during a debriefing session?

Q 19. List three (3) sources you could refer to identify your professional boundaries and work responsibilities.?

Q 20. Identify four (4) practices you could use that acknowledge and accept workplace diversity.?

Q 21. Why is it important to regularly monitor how well your colleagues are performing in relation to both professional and personal standards?

Q 22. Identify three (3) areas you should consider when using self assessment as a strategy to monitor your workplace performance.?

Q 23. Briefly describe the significance of regularly seeking formal and informal performance feedback.?

Q 24. What is the appropriate questioning method to encourage colleagues to explore and acknowledge their concerns? Provide two (2) examples of possible questions you would ask.?