Last month, the cable service was out at Ellis$$s house for four days. When Ellis called the cable company, the representative agreed to credit his next bill for a full week of service and gave him free access to a popular movie channel for the next six months. Ellis felt this was adequate compensation for the inconvenience. What is this an example of$?$

Multiple Choice

the knowledge gap

empowerment fairness

economy of scale

distributive fairness

word$-$of$-$mouth