LEADING:

6.Kelly was instructed by her manager, Ira, during a coffee break not to share an email with anyone since it contained proprietary information. Later, another manager, Jon, asked her to forward that email since it was related to the work he was doing. He told Kelly that Ira had approved of him using the email. Without asking for a written request, Kelly forwarded the email to Jon. When Ira discovered this, he held Kelly responsible for insubordination and refused to believe her story. In the context of the communication between Jon and Kelly, which of the following is a disadvantage of oral communication that led to Kelly's difficult situation?

A. Oral communication doesn't allow for a permanent record of the message. B. Oral communication can lead to spontaneous emotional outbursts. C. The receiver of oral communication has too much time to analyze the message. D. The receiver of oral communication can't sense the sender's sincerity

7._______ theory proposes that people will behave based on their perceived likelihood that their effort will lead to a certain outcome and on how highly they value that outcome.

A. Expectancy B. Reinforcement C. Path-goal D. Equity

8.In the context of the behavioral approach to leadership, _______ behavior is variously referred to as concern for production, directive leadership, initiating structure, or closeness of supervision.

A. group maintenance B. bridge C. shared D. task performance

9.What does the acronym SAGE stand for?

A. Supply, ability, good employees, energize B. Search, apply, goal set, evaluate C. Seek out, ask, get involved, enrich D. Study, award, group, extend

10.A leader with _______ power has the right, or the authority, to tell others what to do.

A. expert B. legitimate C. coercive D. reward

11.Carlos gives a formal presentation to his team members about the new software that he has recently reviewed. He feels that it will be very useful for his team and will increase efficiency. However, some members of the team disagree with Carlos and argue that it could lead to a decrease in productivity. Carlos, irritated at being challenged, feels that the team members are making excuses for being lazy. In the context of this scenario, Carlos's judgment has been influenced by

A. noise. B. his perception. C. his self-efficacy. D. the social facilitation effect

12.Carla met her manager to discuss an issue she was facing in the office. During the meeting, her manager's phone was constantly ringing. This made it difficult for Carla to explain her problem clearly. Her manager, distracted by the ringing phone, couldn't grasp the significance of the problem and sent Carla back with half-hearted promises to take appropriate action. In this scenario, the ringing telephone represents

A. a filter. B. a cue. C. a communication channel. D. noise.