Legal Writing (LGL 113) COMMUNICATION EXERCISES TRUE or FALSE Based on the reading you've done for this week, please read the following statements and determine if the statement is TRUE or FALSE. (3 points each= 30 pt total) (1) It's best to grab your attorney the minute they walk through the door to ask questions, as they may get too busy late to answer them. (2) Most of the information you receive as a paralegal will be in written form. (3) A paralegal is an individual qualified through education who is employed or retained by a lawyer, law office, corporation, governmental agency, or other entity to perform delegated substantive legal work for which a lawyer is responsible. (4) Paralegals cannot act as a buffer between the client and attorney (5) "Active listening" is more than just hearing what the other person is saying. (6) It's a good idea to take a few minutes to outline what you want to say to someone before calling them. (7) "Tuning-out" when a client gets angry is key to maintaining a level head when dealing with a client. (8) Paralegals are not allowed to provide support and/or guidance to the client as the case proceeds to trial or resolution. (9) Avoid asking your attorney "yes or "no" questions. (10) The rules of professional conduct require attorneys to be zealous advocates for their clients. SHORT ANSWER (20 points) (11) You have a client that calls the office everyday and asks for you. When the client gets you on the phone, they usually ramble on about whatever has happened to them that day (unrelated to the case). They also think it's funny to tell you inappropriate jokes each time they call. Hard to imagine where they come up with all of them! Taking these daily unnecessary calls is not only distracting from your work, but the jokes also make you uncomfortable. What should you do? Explain in detail.