Let's discuss this scenario:

The owner of a local restaurant was receiving multiple reports of cockroach sightings at his business. He had been using a national pest control provider who grew complacent and appeared either unaware or unconcerned that the roach issue was worsening. According to the owner, the response time was a major problem and the service was often provided during business hours, which can lead to a less effective treatment due to employee interference in addition to being unappealing for customers. The restaurant was originally receiving monthly service before the owner had to request switching to bi-monthly and finally weekly treatments in an attempt to resolve the growing infestation- nothing was recommended by the service provider. After months of the problem worsening, a restaurant owner's worst nightmare occurred. A cockroach walked across a table of fourteen on Christmas. The family got up and walked straight out of the restaurant.

In your discussion post:

1. In your opinion, determine what the owner did wrong in tackling the issue in the scenario.

2. Share a story you experienced on pest management - describe how was it resolved or not.