Library Back 2009% Page 630 of 666 630 Chapter 13 Troubleshooting and Support Challenge Lab 13-4: Installing an Advanced Network Monitor Time Required: 45 minutes or more CHALLENGE LAB Objective: Use network-monitoring software to gather information about your network Required Tools and Equipment Net-xx, Internet access Description: This lab can be done in groups. Download a free trial of WhatsConnected from www.ipswitch.com. You need to enter some information about yourself before you can fin- ish the download. While the file is downloading, read about some of the program's features and capabilities. After install the program, start it and explore its many features. Then answer the following questions. What are three major features of WhatsConnected? How can these features help you to maintain and support a network? Case Project 13-1 A user calls to report that she's unable to log on to e-mail, and you ask a cou 95% Page 630 of 666