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LL Bean is an outdoor apparel retailer with over 100 years under its belt The company has experienced moderate and steady growth avoiding the spikes

LL Bean is an outdoor apparel retailer with over 100 years under its belt The company has experienced moderate and steady growth avoiding the spikes and pitfalls of most retailers The company was built on customer centricity and providing outstanding customer service It has maintained that focus as the center of its culture ever since But now the company is poised to become more aggressive and accelerate its growth This case covers what has made LL Bean successful from a competitive standpoint a

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