Macro refers to the whole system and external factorsMicro refers to the interactions between individuals and individual behaviors; Causes requires root cause analysis to explain why the problems are happeningSystems requires reviewing the different types of systems discussed in the readings and then relate them to the case evidence Alternatives is based on your case analysis to identify different ways to solve the root cause of the problem what are three alternatives and the pros and cons of each one to solve the case Recommendations is selecting ONE of the alternatives by explaining why it is the best solution to solve the root cause of the problem with a brie discussion of how it will be implemented.

CASE:THE OD LETTERS Larry. I enjoyed seeing you last month at the company pienic. Ive been trying to redich you by phone, but no luck. I decilod this e-mail would do until we can tak. Your secretary suid you're working on amother projoet out in the field and coulatat be reached exept for emergencies. I have sevaral projeds my work teans are involved with, and manging than all goti to be pretry hectic. So I know what you must be ap against. IVve just been assigned a new project team to manage, the XRS lasee group, and it seems like you had some dealings with them several years back, ls that true? I could sure use esmeone to beunce some ideas off. I'd appreciate any insights. Tharks, Ryan Ryan, Somy o have missed your call but I was in Oklahoma City doing some work with one of my new feld teans And aow. that Fm buck, your secretary said you were out of the area on company business. So thrs is what we get paid the kig bicks far! I thosght I'd zap this e-mail off instead of waiting for you to get back at headquarters. Your c-mail trigered name eld memories. Excuse my nambling in what I will share with you. I'll add the detalls when I see you. Please laeep this con ideneinl. Yes, you were right about me working with the XRS project team. I looked in my teconds and it was three years ago that I worked with XRS. I have been indirectly keeping in touch with how things afe going there through one of my old contnces. Their project manager. John Everet, had been under a lot of pressure from his department head, Kate Peingie, to at be project moving at a faster pace. It seems that the team was not tuming out any results, and John had been the team annaser for over two years. Kate talkad to me about the team. She seemed to think thete was some foction among mankers and maybe that Jolm was causing some problens. Anyway, Kat contacied me to see if 1 would go along on the team's aneval reteat and maybe help threa with ave arel issues - mainly personnd stuf-and, me being an outsider, liring in a new parpective. Berause the comp any roquires sat oifsider from another division to go along and help with the training on team retrats. John didat have mach chaice abait me being thare. He sure didn't go out of his way to malke me feel welcone. I decided it would be wise to go eary at first antil 1 got the lay of the lant, and tedreats generally have gone pretty well. Most teams have gone away from the ittroat thinling thry have worked out some team is saes. Well, this retreat broke the mold. Anyway, the three. day retreat was weird. The retreat started when we wero all loaded up in a bun. Nane of the patric: pants were told where they were going, so it was to be a big surprise. We traveled about three hous to a duale anch in the loal mountains. I was in charge of the team meetings for the initial afternoon and through the carly afternosa of the a at day. We initially did a few icebreaker fun exercises, followed by some nonthreatening tam exercises. This was followed by me ports from the teams on what they thought were effective team skills. It wes really low-key fruf and, to get dem geing, nof ppecific at all about thair own work tcam. You know, I can remember what happened next as if it were yoterday. Joh ranained really aloef. I had prorio aty arnanged for him, like overyone dse, to be in a team. He joked around with sevaral other men for about 30 minutia before joining his team. Meanwhile, his team went to work without him. When he finally joined them, he didnt say moch. After a few minates he got up and went over to another tean and talked about getting a late-night poker game going. I did not ourfront him at the time, which, reflecting back on things, may hrve been a mistake on my part. Well, that was the altemoon session. Not exacdy a roaring success, but a mumber af the participanes aero roilly geating into the team exercises. The morning session of the next day went about the same. Jah played the pait of the aceial buitrmify. His behavior was a bit obvious to others. Reflecting back on things, I think he was intinaidafed. This was his fint job as a prof ect manager and I think he thought of himself as the "big cheese," the old-faxhioned macho manager. I know he wat throegh the campany's ieam leadership coures, but he must have been sleeping. We had a team-building exercise followed by a discussion on how team members in genend could watk beates together - again, nothing specific. I remember thet one fellow got really annoyed at Iohn's toam for jocing aroun. Hes aid something to the effect that this was why it took so long to get anything done. Sevenl ochas agreed, but them John asid ther whit we were doing in the teams was just a fun game and did not mean anything. That guy got the mesage from lotn and got real quiet. And so did several others. The moming aession anded OK for the most part, though Jehan and aeveral ahea lef curly. They went for a canoe ride out en the lake. You could bear them laughing whilo everyone else was ia thair traas mactings. When Jobin and sevenal others did not come back for the early afternoon session, everyone lind of drifind oif inta kinks. groups ind did what they waited. Nothing more happened because the company strueture these retreats so that the hit ds and a baif is open for everyone to do what they want. Also, sinoe the campany prowides no efficcthe way for an ousuder bhe me to make a report or continae to work on is sues uscoverad at the netreat, I had o kt it ge. Well, it looks like John is no longer there and you have inherited the XRS group. There really are some good folks with a lot of potential. Sure, I'd be glad to talk to you in more detail about the situation there. Give me a call when you get back in town and you can buy me lunch. (Use the Case Analysis Fom on the following page) 8. Micro 1. 2. 11. Causes 1. 2. 3. 11. Systems affected 1. 2. 3. N. Alternathes 1. 2. 34