maintaining the relationship assignment

Identify the weak actions of the saleSperson below and what the salesperson should have done: Customer (on the phone): Good Morning! I am Howard from Tank's Transport. I am following up on the order we had placed for 40 truck tires. Sales person: Yes, how can I help you? Customer: Well we wanted to know if we would denitely get delivery by next Fnday? Sales person: I had mentioned to Mr. Harris. your General Manager, that we would try our best. Customer: Actually Harris was saying that you promised delivery by Friday and that is why he placed the order with you. The reason I am concerned is because we have already scheduled for the trucks to be serviced on that weekend and be back on the road Monday morning. Sales person: Look I can give you the phone number for our warehouse in Calgary and you could follow up with them. Customer: I don't have the time to call all over the place. You have to deliver by next Friday. Sales person: Look Mr. Harrod, I cannot promise any thing. We are going out for lunch right now and then lam in the eld. I will follow this up for you tomorrow and then get back to you. Customer: Can you make this call before you go out and call me back. This is really important. And my name is Howard not Harrod. Sales person: Why don't I get back to you tomorrow morning. UK? Customer: Can you put me through to your Sales Manager? Sales person: Like I said. we are going for lunch so nobody is available right now. Customer: (Hangs up)