Make a report. The report is to concentrate on the benefits of a diverse workforce to the hospitality industry as well as the challenges associated with it. It also must include any way to promote the organisation's workforce diversity in internal and external forums to enhance company image and reputation and the benefits of diversity. Highlight use of interpersonal skills to relate to people from a range of backgrounds in order to develop constructive relationships and methods to manage tensions between staff. Provide methods used by management for identifying training needs related to diversity, examples of diversity training programs, benefits of diversity training and best practices for selecting and recruiting a diverse workforce.