Many of a bank$$s customers use its automatic teller machine to transact business after normal banking hours. During the early evening hours in the summer months, customers arrive at a certain location at the rate of one every other minute. This can be modeled using a Poisson distribution. Each customer spends an average of $96$ seconds completing his or her transactions. Transaction time is exponentially distributed.

a$.$ Determine the average time customers spend at the machine, including waiting in line and completing transactions