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Martina has a complaint about the behavior of her immediate supervisor. She feels uncomfortable talking to her supervisor, but knows she can discuss her issues

Martina has a complaint about the behavior of her immediate supervisor. She feels uncomfortable talking to her supervisor, but knows she can discuss her issues with higher levels of management at any time. In this scenario, Martina is attempting to resolve a dispute via:
a peer-review system.
an open-door policy.
a step-review system.
mediation.

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