Match the types of services for which word-of-mouth communications are highly important (in the left column) with their descriptions (in the right column). Drag and drop application. Services with high experience quality Services with high experience quality drop zone empty. Services with high credence quality Services with high credence quality drop zone empty. In these types of services, customers are required to use a service to determine its quality. In these types of services, customers may fail to determine the service quality even after using it