Matching Question ITIL organizes IT service management into five high-level categories. Define each category. Drag and drop application. Service strategy Service strategy drop zone empty. Service design Service design drop zone empty. Service transition Service transition drop zone empty. Service operation Service operation drop zone empty. Continual service improvement Continual service improvement drop zone empty. the effective and efficient delivery and support of services, with a benchmarked approach for event, problem, and access management the design and development of IT services and service management processes the transition from strategy to design, and maintaining capabilities for the ongoing delivery of a service ongoing improvement of the service and the measurement of process performance required for the service the strategic planning of IT service management capabilities and the alignment of IT service and business strategies