Mc

Marketing

understands his frustration and takes the responsibility for the mistake on the booking dates.

What might be a good compensation that Chase could offer Umair in this situation?

Upgrade him to the most elite room you have available right now.

Tell him his room will be ready by $10$ a$.$m$.$ instead of $3$ p$.$m$.$ and offer him a discount for his next stay.

Offer him a free meal and drink ticket for the hotel restaurant.

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