meaningful change in health care leads to better patient outcomes, improved patient experiences, financial sustainability, and more efficient operations. Individuals in many roles within an organization could brainstorm and suggest this change; it all starts with research and discussion. As anoffice managerat a health care facility, you are part of a performance-management task force. You will beanalyzing strategies for ongoing performance-improvement in the changing health care industryto demonstrate your skill inperformance improvement.

Preparation

Your performance-management task force is preparing for a task force meeting that will include a variety of departments, including a representative from risk management.

Select1 inpatient and ambulatory or ancillary health care organization to research and use for your assessment deliverable. Consider facilities such as:

• Hospitals
• Dialysis clinics
• Laser-eye clinics
• Pharmacies

Assessment Deliverable

a 1,050- to 1,400evaluation reportin which you evaluate your selected organization's quality metrics and performance-improvement capability. In your evaluation:

• Describe the selected health care organization. This can be about a health care organization in general (i.e., pharmacy) or about a specific organization (i.e., CVS).
• Explain what resources and type of work environment are needed to continuously improve an organization's performance. Correlate them to your selected organization.
• Identify and evaluate metrics used by the organization to measure quality of performance.
• Explain how these metrics help develop the improvement capability for the organization.
• Identify and discuss the quality-improvement tools and strategies available to help the organization develop improvement capability.
• Identify and describe which transformational model(s) can be used to help improve an organization's performance. Relate them to your selected organization.