Measuring progress - how the organisation can recognise when the change has become the new "norm" - taking into account the features of the organisation. Hayes discusses this in Chapters 30 and 31 , and Topic 12 presents some models (and extensive markers presented by Buchanan in the reading for week 12) for you to consider when discussing how an organisation knows when change is "the new norm".

Here you will reference the R of the ADKAR model but in discussing corrective actions you may need to revisit other aspects of the model to achieve the required outcome.