Mediation differs from arbitration in which of the following ways?

The mediator's goal is to defuse antagonism and help the parties reach a solution, the arbitrator's goal is to conduct a hearing and render a decision.

A mediator makes a final decision in a matter, an arbitrator does not.

The mediator has the right of cross examination, while cross examination does not occur in an arbitration hearing.

Mediation is sometimes required by statute, arbitration is never required by statute and is always voluntary.