Monthly Goals: Calls per Hour $($Calls$/$Hr$)13,500,$ Customer Service Score $($CS Score$)85,$ Job Satisfaction $($Job Sat.$)89,$ Escalations $($Esc$.)9,$ Resolutions $($Res$.)90$

Which two metrics appear to be related?

Calts per Hour & Escalations

Escalations & Resolutiorhs

Customer Service Score & Escalations

Customer Service Score & Resolutions

Job Satisfaction & Resolutions