Motivate and Manage Change Presentation: Apple Inc. Rishi Patel, Manny Rodriguez, Travis St. Denis, Michele Stoddard-Herriman MGT 426 Tuesday, July 5, 2016 Greg Gallese Table of Contents Introduction Define the contributions of employee empowerment as a catalyst for change into global organization Change Management Basic Functions of Management Workforce diversity, Culture and Language differences, and Foreign Customs Conclusion Reference Page Introduction Working in China can be hard due to the differences and unique Chinese culture. But it is not impossible after all; there is only need to be open minded, both in approaches and the employees so that culture shock does not affect business and work. First, there will be a need to train employees on issues to do with cultures, and more importantly how they can be exploited for business. To motivate the employees and the organization as a whole, there will be needed encouragement them that change is an opportunity to encounter new challenges, and grow on a global stage. Empowering Workers Globally Through... Understanding local laws, health and safety regulations Jobs and educational opportunities. SEED - Supplier Employee Education and Development program Raising educational standards Advantages of Empowering Employees Increases organizational participation Increases productivity Increases commitment to organizational goals Change Management Steve Jobs Tim Cook Authority compliance management driven Focused on innovation strategies Abrasively passionate A perfectionist, and demanded it and excellence from his followers Free control method More team project driven More approachable Emphasizes transparency Calm demeanor China iPhone 6s Plus Introduction Rough start for Apple Businesses and government wanted part of Apples profit Roadblocks stopping iPhone 6s Plus Basic Functions of Management Planning Organizi ng Leading Controlli ng Workforce Diversity \"Great ideas push the world forward. And they can come from anywhere. At Apple, we rely on our employees' diverse backgrounds and perspectives to spark innovation. So we're hiring more inclusively, choosing partners who make diversity a priority, and creating opportunities for the next generation.\" (www.apple.com, 2016) Diversity is critical to innovation (innovation is the lifeline of Apple, Inc.) Pushes diversity not just at Apple but through entire ecosystem. \"In the first 6 months of this year, nearly 50 percent of the people we've hired in the United States are women, Black, Hispanic, or Native American.\" (www.apple.com) Cultural and Language Differences Three Signs of Misunderstanding If the receiving party doesn't ask questions If the receiving party is robotically nodding and smiling If the receiving party responds with I think I get it... Solutions to Cultural or Language barriers Provide an environment which fosters an openness for questions Ensure the listener knows how important full understanding of the conversation is Reinforce the highlights and take always from the conversation Foreign Customs iPhone 6 and 6 Plus are in 69 countries and territories, totaling 115 countries One size fits all approach Did not focus on tech for a culture Found common ground of need for humans in general transcending cultural boundaries \"Almost nowhere in the world is this of more import than in the Chinese culture, where the concept of 'face' is an integral part of society. Apple's retail stores offer the Chinese consumer a chance to test the products in a beautiful and visually stimulating atmosphere and those efforts are paying off with big sales numbers.\" (www.thenextweb.com, 2016). Primary marketing concept is known as mianzi (Face or self esteem) The second aspect is the concept of guanxi (valuing a friends recommendation over advertisements, word of mouth marketing) Conclusion Reference Page www.apple.com. (2016). Retrieved from http://www.apple.com/diversity/ Entis, L. (2014, April). Apples to Apples: Steve Jobs vs. Tim Cook (Infographic). Entrepreneur. Retrieved from https://www.entrepreneur.com/article/232865 IBS center for management research. (2016). Retrieved from http://www.icmrindia.org/casestudies/catalogue/Leadership%20and%20Entrepreneurship/Tim%20Cook %E2%80%99s%20Leadership%20and%20Management-Excerpts.htm Northouse, P. (2013). Leadership: Theory and practice (6th ed.). Retrieved from The University of Phoenix eBook Collection database. www.thenextweb.com. (2016). Retrieved from http://thenextweb.com/apple/2011/09/05/how-apple-hasfound-success-in-china-and-why-its-just-the-beginning/#gref Transformational leadership @ Apple. (2002). Strategic Direction, 18(6), 5-7. Retrieved from http://www.emeraldinsight.com.contentproxy.phoenix.edu/doi/abs/10.1108/0258054021079 3581 Apple. (2016). Empowering Workers - Supplier Responsibility - Apple. Retrieved from http://www.apple.com/supplier-responsibility/empowering-workers/ Ghosh, A.J. (2013, September). Employee Empowerment: A Strategic Tool to obtain Sustainable Competitive Advantage. International Journal of Management, 30(1), 95-107. ProQuest