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Mr Smith has complained that he received an arrears letter. You discover that Mr Leslie Smith's direct deposit rent payments have been incorrectly credited to

Mr Smith has complained that he received an arrears letter.

You discover that Mr Leslie Smith's direct deposit rent payments have been incorrectly credited to Ms Leanne Smith's ledger several times.

Upon correction, Ms Leanne Smith's account is now $1200 in arrears, however, she has vacated the property and her bond has been refunded.

How do you handle this situation?

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