Mr. Smith has recently opened Smith Bakery in downtown Fort Lauderdale. He has received numerous complaints from customers that the Birthday Cakes are not delivered on time. After a detailed analysis, he came up with the following causes for the delayed delivery of birthday cakes: Frequent breakdowns of machine Few skilled workers to bake cakes Inappropriate procedures Unavailability of materials Heavy pressure from the supervisor Miscommunication between salesman and Chef Poor transportation Advise Mr. Smith explaining the importance of Cause and Effect diagram and draw a diagram by showing causes under four headings such as Machinery, People, Methods and Materials