Ms$.$ Flood that summarizes the details of the case, identifies critical issues, discusses their implications $($what they mean and why they matter$),$ and offers specific recommendations for action $($assigning ownership and suspense dates for each$)$ and shows how to communicate the solution to all who are affected by the recommendations.

You must also prepare a professional business letter for the signature of John F$.$ Milligan, Gilead Sciences Chief Executive Officer. That document should be addressed either to all Sovaldi patients or to another group of key stakeholders, explaining what happened and the actions the company is taking.