Ms. Jones is a clerk in a small office that faces frequent deadlines. There is constant pressure on the staff to increase production. Very often there are arguments among the staff; more often than not, Ms. Jones seems to be the instigator of the arguments. Although Ms. Jones's work is satisfactorily completed, the unit's production is often late and incomplete, and morale is very low.

Q1.Does Ms Jones need counselling or not?

Q2. If yes, why?

Q3. What is the importance of employee counselling in an organisation?

Q4. Counselling should not be viewed as punitive, but as a problem-solving session. Discuss.