multiple customers have launched complaints that searching for and purchasing music from sonic selection using and laborious. the management executives recognize this as a major problem,as they pride themselves on putting their customers first. therefore, they decide that the IT team should update the user interface, and streamline their platform, the company decides to do in depth research into the problem, in order to guide the web designers.

formulate three specific research questions that the company could propose in order to guide the IT team during the redesign process.