Multiple-choice questions: 1. Jessica tells her friend "I have to work long hours at my job". This component of her attitude toward her work can be described as the: a. Cognitive component b. Affective component c. Behavioural component d. Social component 2. Samuel is employed as a mechanic. He believes he is good at his job and feels that he makes a difference in his customers' lives. He believes that his colleagues respect his opinion and his boss doesn't tell him how to do his work. The term best describing Samuel's attitude is: a. Organisational commitment b. Perceived organisational support c. Psychological satisfaction d. Psychological empowerment 3. According to the HSRC's South African Social Attitudes Survey in 2008, which work attribute do South Africans consider to be most important? a. Job security b. High income c. Advancement opportunities d. An interesting job 4. If an employee is passive and destructive, he or she is expressing his or her job disaffection through: a. Voice b. Neglect c. Exit d. Loyalty 5. Which one of the following statements regarding job satisfaction and organisational citizenship behaviour (OCB) is correct? a. Evidence suggests that job satisfaction is highly correlated with OCBs b. A person's mood has no influence on their likelihood to engage in OCBs c. A person's personality has no influence on their likelihood to engage in OCBs d. Those who feel their co-workers support them are more likely to engage in OCBs 6. The relationship between absenteeism and job satisfaction is _________ than the relationship between turnover and job satisfaction. Research further shows that the correlation between job satisfaction and job performance is fairly ________. a. weaker; weak b. weaker; strong c. stronger, weak d. strong, strong 7. The most important thing managers can do to raise employee satisfaction is to: a. ensure employees are paid competitive salaries b. give employees more paid leave days c. make the work more interesting d. make the workplace more social and friendly 8. Noxolo is a single mother who works for a small fashion retailer. She feels that her supervisor is very understanding about her personal challenges and that the company takes her suggestions into account when making decisions. For this reason, Noxolo is often prepared to "go the extra mile" for her employer. Her attitude is best described as: a. Personal commitment b. Perceived organisational support c. Organisational commitment d. Job involvement