Mystery shopper is someone who pose as a customer and report on the quality of service received and how well the business is being run. In this assignment, you can either observe $($sit and watch$)$ OR interact $($eat in a restaurant, ask front desk agent questions, and etc$)$ to complete this mystery shopping experience. Your goal is to collect sufficient details about wait and methods of wait management. The observation and interaction can last from $10$ minutes to $20$ minutes.

Introduction: The section answers the following questions: where did you conduct the mystery shopping, the purpose of the mystery shopping, and why did you choose this place$/$area$.$

Observation Note: This section describes the details of your observation related to the wait at this business. One tip is to keep tap of observation time and guest number so that you can estimate the average wait time.

Conclusion: This section draws a logical conclusion based on your observation. Relate your conclusion to what you learn in this module.