Name 32. A structured process for comparing business practices of an organization to best practices in other organizations a. Benchmarking b. Customer process analysis c. Customer feedback d. None of the above 33. Which of the following is not a qualitative tool for soliciting employee feedback a. Sampling b. Brainstorming c. Affinity diagram d. Interrelationship diagram 34. A diagram used to describe how one idea branches into two or more sub ideas each of which branch into further dub ideas are a. Tree diagram b. Interrelationship diagram c. PDP chart d. None of the above 35. The diagram below is an example of a (a) Cause effect diagram b. Decision tree c. PDP chart d. None of the above 36. A poka yoke is an automatic device that makes it impossible for an error to occur or makes the error immediately obvious once it has occurred. a. True b. False 37. A statistical procedure of selecting a few observations intended to generate inferences about a population of interest is a. Sampling b. Populations C. Both of the above d. Neither of the above