Need for information systems in an organization

Specific instructions:

In this task you will analyze the case with With ERP Access, Small Companies Are Reaching for the Skies that is on page 20 of chapter 1 of the textbook: Stair, RM & Reynolds, GW (2016). Principles of information systems (12.a ed.) Make a writing with the following format:

Introduction -

Make a summary of the case.

Development - Answer the following questions. The answers must have a minimum of six (6) sentences with a reflexive, critical contribution and based on the theory discussed in the module: Of the five (5) problems that CIBS had, what do you understand are the two (2) most important problems that should be addressed? Explain why you chose two (2) problems and how the ERP system helps them improve in those areas. What other types of information systems could help CIBS solve their problems and grow as a company? He mentions two (2) types of information systems and explains the use and advantages that CIBS can obtain from each of them. Conclusion - Justify the need for information systems in a company, large or small.

With ERP Access, Small Companies Are Reaching for the Skies You probably don't think of cleaning washrooms and high-tech software at the same time. That means you don't usually think of CIBS. CIBS, a division of CI (originally Clean Interiors) Business Services, provides a complete range washroom and pest control services. Founded more than 20 years ago in the United Kingdom, CIBS is now an award-winning cleaning and hygiene services provider of In its early years, managers at CIBS scheduled services using a files, and small business software. As the grew, however, the managers reevaluated this method. General Manager Julia Kulinski explains that "Because data was scattered across sprea it was difficult for us to get an integrated view of our customers, which we needed to service them properly For example, when customers called in regarding errors or other service-related issues, service combination of spreadsheets, paper company dsheets and paper files, atives couldn't find the information needed to resolve the issues on the first call. Other problems affected revenue and expenses. Because invoicing was prepared and sent invoices only once a month, and invoices based on paper Management wasn't aware of cost overruns until it was too late to correct them. Further, it wasn't practical to motivate employees by moving to performance-based pay methods, which was a business objective. Finally, and most importantly, CIBS couldn't grow a manual process, the staff records often had errors