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14. Which of the following is NOT one of the management theories reviewed in the textbook? .systems approach b.contingency approach .universal process approach approach d. global BRIC 15. The universal process approach finds that a. small organizations are hardest to manage b. managing in businesses, NGOs & public agencies is similar c. there is no management, it's a myth management in businesses, NGOs & public agencies is totally different e. A+B+C d. 16. Which one of the following is known as the 80/20 rule? a. linear programming b. contingency planning c. Pareto Principle d. Fishbone analysis e. SWOT 17. Which management approach tries to show managers the value of being more sensitive to the needs of their employees? approach b. systems approach c. human relations approach TQM a. operations d. universal process e 18. Many successful managers believe that lots of people are creative, ingenious, hardworking, and maginative. Which management theory does this support? a. theory X b. theory Y C. theory Ad. theory B e.theory Z 19. Organizations should be considered systems connected to their social, political, etc. environments. a. closed b. open c. specialized d. functional e. dysfunctional 20. Olivia owns a store with four employees, and is taking Business 2425. She told her class that she tries to match the appropriate management technique to the specific situation. What is her general approach? a. systems b universal process c. contingency d. excellence e. mesothel 21. Authors of business best-sellers have been criticized by professional managers and academics for offering an unrealistic mentality a closed system b. quick fix c. wasteful d. transnational e. illicit 22. Which approach to management do successful managers tend to use? a. contingency Vinci code b. closed systems c. mixed bag/bit of everything d. incremental e. Da 23. Marta has worked for the same software company for 15 years. She has an outstanding record of management success. For the past five years she has applied for six or seven upper management positions, but was never even invited for an interview. Which phenomenon is Marta likely facing a. sexual harassmentb. race discrimination c.wage gap d. the glass ceiling e. ageism 24. long term relationship with their employers. a. dysfunctional workers b. contingent workers c. miasmic workers d. potential workers e. serfs are part-time workers, as well as other employees who do not have any reasonable expectation of a 25. Mookie's Ice Cream is a struggling small business; they laid off too many employees. They need to hire some folks to help with their upcoming busy season. You have been given the task of hiring these people. Keep in mind the business is struggling to survive. What type of employee would the authors of the textbook suggest you hire? 26. The growing global economy. generally speaking, has raised and lowered years for the past twenty a. financial standards, human tolerance b. the cost of capital, prices c. wages, tariff barriers d. quality standards, wage standards e. wages, protectionism 27. Theprocess is defined in the textbook as systematic development and practical applicat new idea. a. technology b.copyright c. innovation d. license e. recruitment 27a. Which term describes an employee in a large company who takes personal responsibility for pushing a. entrepreneur b. stationary engineer c. intrapreneur d. contingent worker e. CEO
