New Jersey-based healthcare provider Atlanticare. Managing 5,000 employees at 25 locations, AllantCase is a serious business that's boasted a respectable harnaround for nearly two decades Yet in order to increase that man the manag wanted to implement improvements across the board Because patient satisfaction is the single most important aspect of the healthcare soustry, engaging in a newwed campaign of 10M pd natural The Sem chose to adopt a plan de check acr cyclo vealing gaps in staff communication which stopnity meant longer patent wating fan and mes complants. To tackle this, managers explored a sideways method of intonal communications. Instead of information trading down for sop-to-botom, at of the company's amphipoes were given breedom to provide val foodhack at each and every level AllandCare decided to ensure all new employeen understood this quality culture from the onset At orientation, staff new receive a crash course in the company's performants desce kawuk-a management system that organises the firm's processes into five key arean qually customer servkin, people and workplace, growth and Snancial pertemance. As employees the through the ranks, this emphasis an improvement follows, so managers can operate within the company's Sight losse Sight process management style Aller creating benchmark goals for employees to achieve opportunities AllartiCare was able to thrive. The manber of repeat customers at the finn tripled, and its market share bit a six year high Profits unprisingly followed. The fan's revenues shot up all levels including better engagement at the point of delivery, increasing clinical communication and identifying and growing service from $20 to $650m after implementing the quality improvement strategies, and the member of patients being serviced dwarfed state bes Question 1 (10 marks) Atlanticare organization used TQM intervention to develop and change itself Elaborate a delaled analysis about how this intervention was implemented with kering the five basic activities of the Question 2 (10 Marks) After implementing the TQM intervention, Atlanticare should evaluate the process. Elaborate a detailed analysis about the importance of the evaluation and what the organization should evaluate taking in comsideration the different steps of the Evaluation For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac) BIUS Paragraph v Arial v 10pt EE A