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Note: Please answer this question only by typing your answers in the typing space available for this question. a) List the 6 process groups under

Note: Please answer this question only by typing your answers in the typing space available for this question. a) List the 6 process groups under the Operation of the SMS clause of ISO 20000:2018 and briefly mention the intent of each. (4 marks) b) Expiain the Service Design, Build \& Transition processes based on the requirements of ISO 20000:2018, for the services provided by a pharmacy retail chain company. (4 marks)

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