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Note: You need to create a scenario: Either you are a financial adviser or an accountant. You and your client are going to have the

Note: You need to create a scenario: Either you are a financial adviser or an accountant. You and your client are going to have the first meeting. At that meeting, you as a financial adviser or accountant need to give your client bad news. On the basis of that, you have to answer the below 1-5 questions.

Both Financial Advisers and Accountants often need to give their clients bad news. Write a scenario in which you are either an accountant or financial adviser and state the bad news you need to give the client. Note the client does not expect this news. Using the scenario you develop, respond to the questions below:

1. Explain the details of your scenario and the news you are giving to your client. Include if you are a tax or financial adviser

Note: To answer this question you have to identifying some bad news that is appropriate to the client adviser relationship and explain how it applies.

2. How will you apply Step 1 (Telling the Story)?

Note: identifying how you will lead the client to tell their story and explain how this step applies

3. How will you apply Step 2 (Listening and Noticing)?

Note: explaining each element that you are listening for and what you are noticing in your particular scenario.

4. How will you apply Step 3 (Processing)?

Note: explanation of each element you are processing in relation to your scenario

5. How will you apply Step 4 (Responding)?

Note: explaining each element of how you would respond to the client

6. How will you apply Step 5 (Listening 2)?

Note: explaining each element of how you would respond to the client (make it slightly different to the earlier listening step because you have now responded to the client).

7. How will you apply Step 6 (Processing and New Understanding)?

Note: explaining each element of how the client has processed the information and the details of their new understanding

8. What impact do you think this has on the client?

Note: identifying each impact and explaining how it applies

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