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NPS calculation Stan s , a department store chain, has conducted a survey to collect data on customer satisfaction and perception of its merchandise and

NPS calculation
Stans, a department store chain, has conducted a survey to collect data on customer satisfaction and perception of its merchandise and service. Data for responses to the question How likely is it that you would recommend Stans to a friend or colleague? appear below. Calculate the percentage of total for each score. What is Stans NPS?
*Note: Round each percentages to two decimal points (i.e. show 14.445% as 14.45%) before totaling.
Score Number of Responses Percentage of Total
10641 Answer
91,265 Answer
81,254 Answer
7228 Answer
6548 Answer
5493 Answer
4357 Answer
363 Answer
242 Answer
1109 Answer
Total 5,000
What is Stans NPS? Answer
%

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