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NPS calculation Stan s , a department store chain, has conducted a survey to collect data on customer satisfaction and perception of its merchandise and
NPS calculation
Stans a department store chain, has conducted a survey to collect data on customer satisfaction and perception of its merchandise and service. Data for responses to the question How likely is it that you would recommend Stans to a friend or colleague? appear below. Calculate the percentage of total for each score. What is Stans NPS
Note: Round each percentages to two decimal points ie show as before totaling.
Score Number of Responses Percentage of Total
Answer
Answer
Answer
Answer
Answer
Answer
Answer
Answer
Answer
Answer
Total
What is Stans NPS Answer
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