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o Read below conict resolution four (4-) steps recommended to achieve solutions to a problem or dispute at work: 0 Share Facts 0 Share how
o Read below conict resolution four (4-) steps recommended to achieve solutions to a problem or dispute at work: 0 Share Facts 0 Share how those facts make you Fee] 0 Ask and Listen 0 Find a Win-Win solution to compromise on. Step 3: o Resolve the below conict resolution business scenario using the four (4) steps shared above. Fill in the blanks below using the four (4-) steps you learned. Make sure that you are as detailed as possible. Scenario: Towards the end of a day, you see one of your employees taking supplies from the company and leaving their desk with a bagful of paper and other ofce supplies. The next morning, you call your employee into your ofce and begin this conversation: 0 Share Facts: Evidence (Who, What, Where, When and Why), not opinions a] "1 saw I! 0 Share how those facts make you Feel b] "This made me feel that perhaps/maybe 0 Ask and Listen c) Ask "Please help me understand what happened". Now listen: to what the other person has to say and type in a possible answer or scenario 0 Find a Win-Win solution to compromise on. d) "0k, thanks for explaining. We both want to , don't we? Ok then would you be open to compromise this way: u U
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