On 10 July, Kurt and Michelle, in preparation for their friend's wedding ceremony on 20 July, take 2 suede jackets to their local dry-cleaner, Fab Kleen. On arriving at the shop, the shopkeeper tells them 'Today is Fab Kleen special day', and that as such the cost of dry-cleaning 2 suede jackets is $100. The shopkeeper also informs them that because of the increase in demand, the shop would not be able to meet the usual three- day return and that the clothes would only be ready in a few more days after the usual three days. Kurt and Michelle pay $100 and leave their jackets for dry-cleaning. On 17 July, Kurt and Michelle attend Fab Kleen and are told the jackets are not ready. Kurt and Michelle tell the shopkeeper the jackets are needed on the 20th and that they would like to pick-up latest by the 19th. On 19 July, Kurt and Michelle attend the shop but the jackets are still not ready. They tell the shopkeeper clothes are usually ready in three days and that Fab Kleen is in breach of contract