On the third day teaching at a public school, John Langley, who is used to teaching at a small private school, has become very frustrated with the larger class size and louder behavior than he is accustomed to. When Mary Diehl, the principal, comes into the room and asks how he is doing, despite wanting to pretend everything is under control, John admits that he is feeling a bit frustrated and overwhelmed because he is not used to this environment. In terms of emotional intelligence, John has just displayed _____