One advantage of personal observation is? _____________.

A. observers can see the obstacles to performance

B. workers pay closer attention to their work when the boss is watching

C. the observations are objective and complete

D. the observer has the chance to develop a relationship with the worker

E. the observer gains? firsthand, unbiased information

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To be useful for? control, information must be? ______________.

A. the right? type, at the right? time, and in the right amount

B. computer generated and available electronically

C. statistical and objective

D. ?first-hand, oral reports

E. in written form

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Within appropriate? limits, employees at ABC Company can make decisions about how and when they perform work. Each one must submit reports of their weekly work along with their time cards. This is evidence of an effective? _____________.

A. ?checks-and-balance system

B. incentive program

C. ?records-keeping system

D. control system

E. employee empowerment program

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During her termination? interview, Claudette learned her manager had read her personal

bloglong dashand

found Claudette was sharing insider information with her readers. She claimed her privacy had been invaded. Her? manager's explanation was? ___________.

A. it owned the equipment and had every right to monitor its use

B. she was creating a hostile environment because others in the office did not have their own blogs

C. the content of her blog could be considered offensive by management

D. the company needed to ensure company secrets? weren't being leaked

E. she had signed the electronic monitoring policy and should have known she had violated it

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Which one of the following activities would be most difficult to quantify and? measure?

A. The impact on profits of reducing overtime.

B. The effect of advising events on student enrollment at a university.

C. The cost of developing a new pharmaceutical product.

D. The effect of the company summer picnic on employee morale.

E. The impact of the economy on sales.

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Personal observation is considered an inferior source of information because? ____________.

A. managers infer too much from what they see and will reach false conclusions

B. managers get too bogged down in the details

C. it is not quantitative

D. managers tend to engage in conversations with the people being observed

E. the observer may miss something important

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It is important to carefully select what activities will be measured because? ___________.

A. some necessary activities detract from accomplishment of organizational goals

B. of the Pareto Principle

C. what gets measured gets monitored

D. of the Peter Principle

E. measuring is time consuming and time is limited

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Kontek knew a drill bit could make approximately? 100,000 holes within tolerance before the bit was so worn that the hole size was too small. So it changed the bits after about? 95,000 holes drilled. This is an example of? _____________ control.

A. feedback

B. feedforward

C. concurrent

D. preventive

E. facedown

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In a global? organization, managers must often rely on? _________ and technology to control its operations.

A. financial ratios

B. formal reports

C. video surveillance

D. physical trips to the? far-flung sites

E. concurrent feedback

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Statistical reports can tell managers what happened but tend to omit? _____________.

A. why it happened

B. who was responsible

C. where it happened

D. details

E. when it happened

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Managers can help to reduce the likelihood of workplace violence by? ____________.

A. providing onsite exercise equipment so employees can work off their frustrations

B. hiring more employees so no one will experience burnout

C. managing by walking around

D. screening all applicants to disqualify candidates with any hint of violence in their backgrounds

E. declining to hire spouses or significant others to keep? romance-based violence out of the workplace

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At a? fast-food restaurant, cooks hear a symphony of buzzers and beepers. Some tell the burger people when to turn the meat and when to remove it from the grill. Others warn that the french fries are done. Each of these is a type of? ___________ control.

A. facedown

B. feedforward

C. feedback

D. preventive

E. concurrent