Onestop is an e$-$commerce startup that provides businesses and individuals a platform to buy products online through their website and application. It offers a wide variety of products from electronic gadgets to clothing. Following an extensive analysis, several key issues impacting OneStop's performance and customer satisfaction have been identified. The problems include a lack of assistance for customer queries, discrepancies between online images and received products, inefficiency in tracking and delivery, and high shopping cart abandonment rates due to a complicated checkout process and concerns related to cybersecurity threats and poor office setup. With these concerns in mind, our primary focus is on addressing OneStop's complicated checkout proces