Operational Plan Template

(Siborro's Caf - Corporate Catering Service)

1. CoverPage

1. Table of Contents

1. Scope

1. Background

(Refer to Siborro's Cafe business Plan and the assessment task summary)

1. Operational Plan Strategic Goals and KPIS

Identify 3 operational goals (2 kpi's per goal)

Goal 1 - must address productivity performance

Goal 2 - must address employee performance

Goal 3 - must address financial performance

Strategic Goals	KPI's
Goal 1	KPI 1 KPI 2
Goal 2	KPI 1 KPI 2
Goal 3	KPI 1 KPI 2

1. Resource Requirements

You must identify the following resource requirements for implementing the Corporate Catering service;

• 3 physical resource requirements and
• 2 human resource requirements

For each resource requirement you must outline the major steps in procurement and the key costs;

For example; the major steps in the procurement of car components could include;

• Determine requirements
• Allocate resources (budget)
• Initiate and promote competitive tendering process
• Evaluate tenders
• Select 3 preferred supplies
• Finalize contract with supplier
• Monitor supplier performance
• Evaluate supplier performance
• Recommendations and re negotiations if required

Resources	Costs(should consider financial as well as non-financial costs such as staff time, reputation, loss of customers etc.)
Physical Resource 1 Steps in procurement:
Physical Resource 2 Steps in procurement:
Physical Resource 3 Steps in procurement:
Physical Resource 4 Steps in procurement:
Physical Resource 5 Steps in procurement:

1. Risk Management

Ensure you identify at least 5 risks to the implementation of the "Operations Plan" and develop acontingency plan for 3 risks

Risks must include:

• 1 risk due to employee under performance
• 1 risk related to management of Intellectual Property (IP)
• 1 risk due to breach of cyber security

Risk Rating Table

RISK RATING	DESCRIPTION	ACTION
Very likely, Major	Extreme	Needs immediate corrective action
Likely, Serious	High	Needs corrective action within 1 week
Unlikely, Minor	Medium	Needs corrective action within 1 month
Very Unlikely, Insignificant	Low	Does not currently require corrective action

Risk Register

Risk	Cause	Likelihood	Consequence	Rating/Priority	Controls	Resources	Responsibility	Date

Contingency plan templates

Contingency Plan 1 Company name: Siborro's Caf Corporate Catering Service Name of person developing the plan: Who was consulted as part of this plan? Name Position
Risk identified:
Strategies/activities to minimise the risk	By when	By whom

Contingency Plan 2 Company name: Siborro's Caf Corporate Catering Service Name of person developing the plan: Who was consulted as part of this plan? Name Position
Risk identified:
Strategies/activities to minimise the risk	By when	By whom

Contingency Plan 3 Company name: Siborro's Caf Corporate Catering Service Name of person developing the plan: Who was consulted as part of this plan? Name Position
Risk identified:
Strategies/activities to minimise the risk	By when	By whom

8. Implementation Plan (Action Plan)

Identify timelines and milestones for implementing the Corporate Catering Service Operational Plan

Goal	KPI	Action	Due Date	Person responsible	Budget or resources (where applicable)

1. Communication Plan

Develop a consultation and communication plan with timelines (ensure all affected staff are informed about the Operational Plan and engagement is encouraged for all stakeholders).

Communication objectives: (aligned to implementation of Improving Efficiency)	Implement innovative processes
Increase productivity and improve sustainability
Communicate at all levels
Audience:(characteristics/receptivity to message)	Message:	Strategy: media, approach, rationale: (why it will communicate message and meet objectives)	Resources/budget:(if applicable, estimate)	Person Responsible for conducting Communication:	Frequency of sending message

Balanced Scorecard (Template + example)

Person Responsible

Goal

Indicators

Reporting Frequency

Q1

Q2

Q3

FY Target

Bench-mark

Benchmark Source

Commentary and Resources

KRA 1 (Finance/sales)

KPI Target

KPI Target

950 000

Business SA

Develop e-commerce payment gateway (example)

Goal 1 Sell 1 million products over 1 year (example)

Number of Products (example)

Quarterly (example)

KRA 2

KPI Target

KPI Target

KRA 3

KPI Target

KPI Target

Continue to Monitor

Review Req'd

Action Req'd

No refrence or data has been provided with the question. Any assumed data will work