Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization. Operations management is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization. It defines the design operation and the improvement of system or process that creates good services. Operation management can do to find as all those business functions that performs activities of planning, organizing, leading and controlling the resources required to produce an organization's goods and services, in order to create value. It is important in effectively and efficiently for it plays a strategic in an organizations competitive success and managing productivity. President/ Owner- The Business Owner/ President has a strategic function to perform and is not involved in the day-to-day management of the service. Page 17 Instead, they concentrate on the big picture. They lay out the strategy and vision. They have the knowledge and power to make strategic decisions and remove political and financial roadblocks. Management and Operations ASSISTANT OWNER DESIGNER DELIVERY DRIVER Basic Questions: 1) What is the business management experience of the management team? 2) What are the functional areas of the business? 3) Who will be responsible for each functional area? 4) Who reports to whom? 5) What will salaries be? 6) What management resources outside the company are available? 7) How will your products/services be produced? (Describe manufacturing processes, proprietary technology and key supplier relationships.)