ou are required to do atleast four (4) of the following and collateevidence of up to dateand maintained local area knowledge ina folder for sources of visitor information and local facilities, products and services (e.g. pamphlets, printouts from web pages).

• informal discussions with colleagues and visitors
• internal newsletters and external promotional material
• local information centre
• participating in local familiarisation tours
• local media: newspaper, radio and television
• personal observation or exploration
• principal or supplier of the product or service
• staff noticeboards
• team meetings