Our hotel businesses experienced extremely tough operating conditions throughout 2020. As the Covid19 pandemic swept across the globe. complete border closures, lockdowns and blanket travel bans were imposed by governments around the world to control its spread. This in tum triggered a global economic crisis and an unprecedented collapse in both intemational and domestic travel. The situation was further exacerbated by the onerous effect of extensive public health and safety measures deployed domestically which placed difcult o rational constrains on our hotel businesses. All in all, these measures drastically red ed occupancy levels and iood and beverage sales at all our hotels and resorts. Against this backdrop, revenue from Shangri-La Hotel Kuaia Lumpur fell by 75% during 2020 to RM43.094 million in line with sharply weaker rooms and food and beverage business. Occupancy at the hotel slipped to 13% in 2020, compared to 67% in 2019. Following a steep plunge in visitor an'ivals, Rasa Ria Resort saw occupancy shrink from 68% in 2019 to 16% in 2020, with a consequent 78% contraction in revenue to RM30.614 million. At Rasa Sauna Resort. depressed levels of leisure business drove occupancy down to 32% in 2020 from 70% in 2019. causing a 58% decline in revenue from the previous year to RM35.238 million. Meanwhile. owing to diminishing demand resulting from the economic fallout of the pandemic. in 2020 UBN Tower and UBN Apartments. our investment properties in Kuala Lumpur. recorded a total combined rental revenue of RM22.294 million, a decrease of 15% from the prior year. (Source: Shangri-La Hotels (M) MMnual Report 2020)