our organization is planning a major cultural structural change. As the transformation officer of the organization, you are assigned the task of planning and implementing the change initiative.

read the story of change, "20/20 Change Agent," at CIGNA Property and Casualty.

As the first step towards the change initiative, write abusiness letterto your Vice President (VP) of Operations about what Valerio did at CIGNA and what his four-point plan for bringingclarity to cultural changewas. Be sure to include the key lessons learned from the story and the tools CIGNA used that may be of use in your organization.

Draft the business letter. Incorporate headings, bulleted lists, and bold or italic font styles to structure your letter.