Outcome 1: Prepare for a tour

PC1.1 Identify tour participants characteristics

PC1.2 Review tour itinerary

PC1.3 Carry out pre departure checks

PC1.4 Follow arrival and hotel check in procedures

Outcome 2: Apply group and tour management skills

PC2.1 Make tour booking checks

PC2.2 Count tour participants

PC2.3 Manage disruptions, conflicts and complaints

PC2.4 Implement contingency plans due to changes in tour itinerary

PC2.5 Adapt tours to the needs of people of determination

PC2.6 Conduct a walking tour

Outcome 3: Follow post tour procedures

PC3.1 Collect feedback from tour participants

PC3.2 Describe the process of reporting incidents post tour

PC3.3 Describe hotel check out and departure procedures

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Task A - Describe tour guide procedures

This may be in text form or an illustration of the process.

You should describe the following procedures:

Describe airport arrival and departure procedure. [PC1.4/3.3]

Describe hotel check in/out procedure. [PC1.4/3.3]

Describe the process of reporting incidents post tour. [PC3.2]

Task B - Prepare for and conduct a walking tour

Choose a suitable location/route for the walking tour.

Prepare for the walking tour. [PC1.1/1.2/1.3/2.5]

Identify tour participants characteristics

Review tour itinerary

Carry out pre departure checks

Adapt the walking tour to the needs of people of determination

Prepare for tour incidents and develop contingency plans. [PC2.3/2.4]

Identify possible disruptions, conflicts, complaints and incidents leading to changes to tour itinerary and your response to them.

Conduct the walking tour. Use the teacher observation checklist to ensure you meet competency requirements. [PC2.1/2.2/2.6]

Collect feedback from tour participants. [PC3.1]

Task C - Professional discussion

Using collected feedback from tour participants and own reflection on your walking tour, identify what went well and what could be improved.