p 10-2

a. draw a systems flowchart.

b. prepare a control matrix, including explanations of how each recommended existing control plan helps to accomplish-or would accomplish in the case of missin plans-each related control goal. Your choice of recommended control plans could come from exhibit 10.1 (pp.388-390) plus any additional technology-related control plans from chapter 9 that are germane to your companys process. Assume that effectiveness goals in figure 10.13 (pp. 384-385) are appropriate for the operations process in the case assigned by your instructor.

c. annotate the flowchart prepared in part (a) to indicate the points where the control plans are being applied (codes p-1,, p-n) or the points where they could be applied but are not (codes M-1,, m-n).

case assigned

Auto Supplies, Inc. is a wholesale distributor of auto parts, such as bulbs, brakes, upholstery, and related items. Customers receive an updated catalog annually and place orders over the phone. When a customer calls in with an order, a clerk asks for the customer ID and name. The clerk keys in the customer number, and the computer retrieves the customer record from the customer database and displays it on the clerks screen. The clerk compares the customer name to the data on the screen to ensure that the customer is legitimate. If everything checks out, the clerk enters the custo- mers order. After the order is entered, the computer compares the amount of the order to the available credit to ensure that the purchase does not exceed the credit amount limit. This results in the creation of an entry in the sales event data store and an allo- cation of inventory. At the end of the day, the sales event data are processed against the customer data and the inventory data, and the sales order is recorded in the sales order master data store. At the same time, a customer acknowledgement is printed in the mail room and is mailed to the customer. Also, a picking ticket is printed in the ware house and will be used to assemble the customers order.