Part 1: Applying Leadership Skills

Scenario: Susan is the designated team leader of a product marketing team. She knows that certain team members prefer to work on their own while others may need the team environment to move forward on the team goals.

• What would you recommend? What skills could be used by Susan to remedy the team problem? Why? Explain.

Part 2: Conflict Resolution

Scenario:Your boss sent you out to purchase all of the office team's holiday presents at 10:00 a.m. He gave you $300 for the 10 people in the office and said you could have the remaining afternoon hours off and the next two days if you got all of the presents. When you returned, you went over budget by $5 and completed your task in two (2) hours because you are an efficient shopper.

Your boss says this is not fair since you went over budget and completed the task in two (2) hours instead of the six (6) hours he thought it would take.

• How might you negotiate a resolution with which both parties would be satisfied?
• What conflict management approach would you use? Explain.