Question
PART A: NEW BUSINESS PROCESS FOR DEVELOPING CONTINUOUS IMPROVEMENT 1. Identify what decision must be made Customer Service needs improvement. 2. Gather information relevant to
PART A:
NEW BUSINESS PROCESS FOR DEVELOPING CONTINUOUS IMPROVEMENT | |
1. Identify what decision must be made | Customer Service needs improvement. |
2. Gather information relevant to the decision | Customer feedback from organisation data. |
3. Identify what options are available | More customer feedback, via phone email and face to face where possible. |
4. Evaluate evidence for and against each option | It can be possible with customer interaction |
5. Choose among the options | Customer feedback via email |
6. Take action based on the decision made | Customer feedback template need improvement |
7. Review the decision made | Communicate with the relevant team members about the decision made. |
What are your organisation's requirements for sustainability? |
????? |
The processes should be sets of steps or procedures that could be used in any area of the business to identify and act on continuous improvement. ?????
Create-a process for each of the following areas. Give a clearly defined policy on how staff in the workplace will have to follow each stage. ??????
Part B:
Now you have created the policies above, email a copy of them to at least two (2) stakeholders for feedback. The feedback can be based on how well the stakeholder believes the policies would work to aid continuous improvement in the workplace.
**Relevant stakeholders for a policy are any groups or individuals who are affected by the policy or are able to influence the outcomes of policy. They can be internal or external to the organisation.
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