Part A:

This task will require you to ensure that your team's progress, insights and experiences are captured and accessible using knowledge management systems.

This can refer to:

Knowledge management systems developed in Task 2 Part B

Existing knowledge management systems used in your organisation.

To make this task, you must:

a. Review the knowledge management system that was used to record the following relevant information about your team for Task 2 Part C:

Progress

This refers to the extent of completion of the tasks and projects assigned to the team.

Insights

This refers to the team's opinions, feedback and inputs regarding specific topics within the workplace/organisation.

Experiences

This refers to the knowledge and skills that each team member and the team as a whole can contribute to the workplace/organisation's efforts.

b. Ensure that relevant information is recorded according to the knowledge management system.

c. Implement processes to communicate continuous improvement outcomes developed in Task 2 Part C.

This is to check that relevant stakeholders can access information about your team using the knowledge management system.

Relevant stakeholders refer to individuals or groups that require information on your team's progress, insights and experiences.

Submit the following to your assessor:

At least one evidence showing that each of the following information about your team has been recorded in the knowledge management system:

o Progress o Insights o Experiences

At least one evidence showing that relevant stakeholders can access each of the following information about your team from the knowledge management system:

o Progress o Insights o Experiences

Evidence can include:

Screenshots or file copies of the knowledge management system filled out

Video recording of the knowledge management system being used

Task 2 Part B

Customer complain was a big concern. So, building a Customer Relationship Management Systemwill be helpful for the organisation. A customer relationship management system is a software solution designed to keep track of all interactions with customers.

A customer relationship management technology helps ensure that anyone in a company who needs to interact with a customer has access to key details about the individual's purchase history and past conversations with company representatives. The most sophisticated systems track from the point at which someone becomes a lead through the lifespan of customer relationship with the company.

Customer relationship plan include this strategy

1. Define our customer relationship management strategy vision and goals
2. Define our target customer with buyer personas
3. Define our customer journey
4. Study the market and know your positioning
5. Knowing our product or service
6. Invest in customer relationship management software
7. setting Key Performance Indicators (KPIs) for each team

Insight of Knowledge development System

Estimate time	It will take between 1-3 weeks' time to
redesign of the customer feedback form.
Insights	Staff were happy to do upgrade work.
Experience	Team has over 5 years'
experience providing customer service. Each team member brings a unique set of skills to the table, which are used to engage with clients andmaintain strong public relations. Each team member contributes their talents and expertise to the best oftheir abilities in order to help the business achieve its objectives.
Record keeping goal	Too see the progress of what's happening
Procedure to maintain report	Progress report by Friday 5pm
Record keeping tools	Excel sheet and hard copy.

Task 2 Part C

Develop implementation plan for your continuous improvement strategy
To be completed before the implementation starts	To be completed after each activity is completed
Activity At least four activities must be included.	Date to be started on	Date to be complete d by	Individual or team or department responsible Work role of the individual or Team name or Department name	Outcome of the activity	Actual date of completion
Coaching employees	September 15,2022	December 30,2022	Sales Assistant	Employees developed skills that are relevant to their roles	October 3,2022
Mentoring employees	September 15,2022	December 30,2022	Customer Service Representative	Employees will see opportunities that will help them to grow in the company	October 3,2022
Providing more benefits	September 30,2022	December 30,2022	HR department	Employees will feel more motivated and valued which results to high performance	October 31,2022
Quarterly ream building	September 30.2022	December 30,2022	Administrative department	Improved teamwork	October 31,2022